PAYMENT, REFUND, and EXCHANGE POLICIES
We have an extremely high satisfaction level, and still, clear agreements serve everyone.
Your Registration or Purchase is Your Agreement and commitment to your growth
With 5 Day Retreat registrations, you may postpone and attend the next one, but there are no refunds. Lola works with you in the Non-Physical from the instant you register, and that value is permanently yours. Lola continues to work with you throughout your postponement. You retain access to all of your extensive online materials: the Pre-Retreat Prep Course, the many videos, audios, etc.
It is always in Divine order when postponement occurs. Big things can happen while you wait, if you allow it in.
Fortunately, the German retreat centers and our California lodging don't require any up front payment from us or you. You pay only when you check in or out there.
Book and Course Refunds
We offer a money back guarantee on the paperback Things Are Going Great in My Absence when you meet the conditions.
Aside from the money back guarantee on that book, there are no refunds for any of our courses, services, or products except for a physically defective product like a damaged book or artwork.
- Retreats and sessions begin the instant you register. As soon as you pay a deposit or register, your commitment and Lola's intention begin to take effect. People often rave that they got major value before the event happened. People even register and don't attend the event and still get major shifts. You also get the recordings of the Webinars or Virtual Retreats.
- That's because your intention goes into the Void and begins to create immediately. It's already working on you, whether you realize it or not, and things ARE shifting in the Non-Physical whether you're letting it in yet or not. Ride out your resistances and doubts rather than giving up on yourself.
- Many people get what they wanted in advance of the session, retreat, or event, or before they begin a course.
- What's already been done for you in the Non-Physical cannot be "returned" to us. It is permanently yours, and it may flower later. Divine Openings continues to melt your resistance over time.
- Divine Openings works. The only variable is how quickly you allow it to work.
- Emotional or mental upset is sometimes a big part of this process. Upset, anger, frustration, discouragement, lower emotion, or resistance is not grounds for a refund--it's part of the journey. Use the tools, it passes, and you come out even more powerful (this is true of any upset in life.)
- Results are consistently excellent, as you see from the testimonials, yet individual results and time frames do vary.
Note: Portals 1 through 5 must be taken in order. Each Portal builds upon the next, but more important, you don’t want to miss any spectacular part of this solid foundation.
If you purchase them out of order, your purchase will be changed to the correct Portal.
Lola assists people in the Non-Physical from the moment you commit to an event or course. She never planned it, her Large Self began doing it, now it's commonplace. One woman, a chronic seeker of many decades who still had lots of problems, issues, and fears signed up for sessions. Her inner knowing opened up two days after she registered for sessions and she felt unbelievably great, so she wrote, "I no longer need the sessions. I've awakened. I want a refund." We laughed out loud and told her she'd gotten the first chunk of her desire the easy way. If she'd truly been fully awakened, she would have realized this, been grateful, and said "Thank you for the miracle" instead of "give it to me free." In reality, she just had a dramatic elevation, not enlightenment. Wild coincidence? We know it isn't, because it happens so very often. Another man booked sessions to overcome his lifetime gambling addiction. The day after booking the sessions he walked into the casino, but had no desire to gamble for the first time in decades. He completely comprehended what happened, and expressed extreme appreciation. He used his sessions to create a better relationship with this daughter. The addiction never came back, and he was free of it, with absolutely no struggle.
If there is a unique circumstance where a refund is warranted:
Our credit card processor charges us a % to process your online purchase. They do not refund that fee to us if we issue you a refund, they keep it. On those rare occasions where our policy allows a refund, such as if a participant passes away, that % is subtracted from the refund we issue to the family.
The German tax office requires that we pay them 19% on Germany retreat tuitions at the end of each month. If we have already paid VAT on your retreat tuition, we would refund the tuition, minus the processing fee, and minus the VAT, which is 19% of your tuition. You must ask the German tax office to give you a refund on the VAT - we cannot do that.
Be Responsible for Yourself
You should not begin Divine Openings unless you agree to allow and take responsibility for the feelings and changes that come with the process of awakening.
This is not just more endless metaphysical seeking.
This is it.
We are not just fooling around.
You'll get what you need if you do your 10%.
Term of Membership in Online Courses
Only the Membership of the 5 Portals Package is life long guaranteed.
Your membership in each course is officially one year. For many years we have allowed members to take the courses indefinitely, as an added bonus of grace. We are not obligated to do so. We could potentially delete user accounts if a client was inactive for over a year.
The only other reason we would terminate a membership is if someone really gives us cause to do so: writes inappropriate things on the forum, gossips, or violates Guide ethics, or speaks ill of others.
With much love,
the Divine Openings Team
Policies for Private Sessions with Lola (if she is giving sessions)
Lola is currently only giving sessions to people who have completed Portals 1 and Level 2 Online and/or the Five Day Retreat. The books and online courses give you the basics.
- If you call in late, your session began at the appointed time and still ends at the appointed time. You can still get full benefit--the value isn't limited by time--but the person after you must begin on time.
- If you miss your session, your session appreciation fee is forfeited. If you choose to let it in, you can benefit from the value you received just by registering. Pay attention to dreams and waking life.
The Divine Openings Team