Tech Help

Common Solutions To Tech, Customer Service,
and Order Problems

Check this page out for a quick fix!
Most issues are resolved with a few simple steps!

Contact info for Lola's assistant, Crystal,
is at bottom of this page if these things don't do it.


These things solve 95% of all tech problems:

  1. Clear your cache/cookies (directions below*).
  2. Close your internet browser application, and open a new one.
  3. Re-boot your computer. They often need a fresh clean start!
  4. Update your browser and media players to the latest versions. This fixes most problems with videos not playing, weird screens, etc. We can't do a thing if your browser is in need of an update. Go to your browser or media player company's website (google them to find) and all updates are free.

Can't log in?

  • Make sure you are using the correct username and password!

  • Lost password? Use the automated password retriever. It's by the login box on home page, left sidebar. If it doesn't work, clear your cookies/cache.

Don't know how to clear your cache/cookies?

If you use Mozilla Firefox to surf:


If you use Internet Explorer to surf:

 



Placing an order on the site

  • If your order doesn't go through properly the first time, don't worry, try again. Glitches do happen on the internet!
  • Upgrade your browser. Order pages often don't work on outdated browsers. Upgrades are free from your browser provider's website.
  • Follow the steps above to clear your cache/cookies and try again!

International orders

  • Put your country in, and then the page will refresh with the correct fields for YOUR country.
  • If your credit card is declined repeatedly, call your card company. They may be suspicious that your card was stolen, and are blocking it.

Trouble Downloading Your Ordered Files?

Lost Your Ordered Files?

  • Log in at DivineOpenings.com using this link: www.DivineOpenings.com/user
  • Click "View Your Profile"
  • Then, Click on the "Files" tab to see your purchased files.
  • Click each file name or song title, and it gives you the option to Open or Download.
  • Depending on your brower/settings - it will download and/or open the file.
  • Download and save each file.
  • Put them in a Folder named "Divine Openings" for easy finding!

Security

  • If you are afraid to order online, your credit card company will give you a dummy number. Most credit card companies do not hold you responsible for internet fraud anyway. If we ran your card for you it would go over the internet just as if you did it. Everything goes over the internet these days anyway, including your banking data.
  • We cannot take mail orders or phone orders.
  • We've never had a problem with our secure shopping cart.

Did you order an ebook but wanted the paperback?


Changed your email address?
You must update it yourself. We cannot do that for you!

  • Click the "update email address" link... there's always one at the bottom of:
  • Any Lola Jones Newsletter you have received.
  • Any automated emails you may have received in conjunction with purchases made on this website.

Change The Username or Email Address in Your Online Account

  • Log in - www.DivineOpenings.com/user
  • Click 'My Account' in the Left Sidebar under your Username
  • Click the 'Edit' tab.
  • Update your Username or Email address and Click Save
  • Be sure to keep the info where you can find it.

Update or Add Info to Your Profile

  • Once logged in click 'My Account' in the Left Sidebar under your Username
  • Then click the 'User Profile' link.
  • Everything you can add to your profile is in that section.

A link on our site doesn't work?

  • Please write down and tell us exact location of any links that don't work - what page, where on page. Thank you for helping us make the site better.
  • Still having challenges?
  • Walk away! 
  • Sometimes when we get frustrated, our resistance can cause interference!
  • We've seen many problems that go away just as mysteriously as they appeared.
  • Get a drink of water or step outside for a breath of fresh air!
  • Do something relaxing and soothe yourself...
  • Try again in 10 minutes!

Contact Information -- Live People To Help You!

  • If the usual fixes above don't do it, email Crystal@lolajones.com or admin@lolajones.com.
  • The Divine Openings Headquarters phone is 512-353-0381 in Texas, central time. Call only during normal office hours.
  • Crystal is happy to help. It's just helpful if you do the things only you can do on your end first.
  • You must ALWAYS send the email address used for your order, your username or the order number.  This helps cuts down the time it takes for her to solve your problem.
  • Lola DOES NOT answer emails or voice mails about tech support, customer service, orders, and order questions or issues.
  • Very rarely, your emails do NOT get to us, or you don't get OUR email reply. Such is today's internet. We regret any inconvenience.
  • Call us if you get no email response, and we will handle it.
  • How and when to contact Lola.